+44 (0) 1726 843 485
+44 (0) 1726 843 485

FAQs

How far is Pentewan Sands Holiday Park from the beach?

Our family holiday park in Cornwall has its own beach with fine sand and clear blue sea. Our Beach Front pitches are just a few feet from the beach.

How far away are the major offsite attractions?

There are many attractions nearby.

  • The fishing port of Mevagissey - two miles away,
  • Lost Gardens of Heligan approx. - two miles away
  • The ancient port of Charlestown - approx. four miles away
  • The port of Fowey approx. 12 miles  away
  • Llanhydrock House approx. 12 miles away
  • The world famous Eden project - approx 8 miles away.
  • The region’s  main shopping centre of Truro is 18 miles away
  • The local market town of St Austell just over 3 miles along the Pentewan Road.

What public transport do you have nearby?

There is a bus service that stops outside Pentewan Sands Holiday Park that links us to Mevagissey, Fowey, Charlestown and the mainline stations of Par and St Austell.  You can fly to Newquay, Cornwall direct from several UK airports with FlyBE.

Do you allow dogs at Pentewan Sands Holiday Park?

With the exception of registered guide dogs, no, but well behaved dogs are allowed at our sister site at Heligan Woods Caravan & Camping Park.

Are your Beach Front pitches available all year?

No, we need to re-seed these each year and let the grass grow. Although these pitches can be booked in advance, they are only available from Whitsun weekend to mid-September.

Do you sell holiday homes?

Occasionally on renewal of our fleet we may have units for sale off park. Please call Pentewan Sands Holiday Park for details. Our caravans on park are only available to hire as holiday homes. We do sell luxury holiday lodges and holiday homes at our sister site, Heligan Woods Caravan & Camping Park.

How do I book online?

Click here to book online. This way you can see availability and choose the individual pitch/holiday home and area that you wish to stay in.

What is included in the price of my holiday?

If you are staying at Pentewan Sands Holiday Park, you will have access to our all-weather leisure facility which has two indoor swimming pools. One is a fun pool for children and the other a lap pool for more serious swimmers. We also have a whirlpool.  There is a children’s play zone located on the upper deck, where we also have facilities for eating and drinking.  Please note that on occasions the upper deck may be closed for a private function and that seasonal opening times will apply outside the main peak holiday, Whitsun and Easter breaks. Seasonal opening times will also apply to The Driftwood Restaurant on the beach, Pentewan Plaice our takeaway fish & chip bar and the supermarket.

If you are staying in one of our holiday homes we provide pillows, pillow cases, duvets, duvet covers and one sheet per bed free of charge.  Additional linen can be provided if necessary.  We do not provide linen for children under 3, cot linen, tea towels, towels or shower/bath mats.

How can I pay for my holiday at Pentewan Sands Holiday Park?

At time of booking we will take a deposit and the balance will be due 42 days prior to arrival. We take a 25% deposit on all touring pitches and £100 per week’s holiday for all holiday homes. So, for 7 nights a deposit of £100 and for 14 nights a deposit of £200 and so on. We take all major credit and debit cards. We do not take American Express. If a holiday is booked under 42 days prior to arrival the full amount will be required. This is applicable on both online and telephone bookings. All bookings for 7 nights or more are subject to a one off booking fee.

What grading is Pentewan Sands?

Pentewan Sands Holiday Park has recently been classified by Visit England's Quality in Tourism grading scheme as a 5 Star Holiday Park in Cornwall. 

What time can I occupy my holiday home?

We ask our guests to depart our holiday homes by 10am.  After guests have departed we want to clean each holiday home to the highest standard and then have one of our supervisors check each holiday home before making these available to the next incoming guests.  We complete these tasks by 3pm when the holiday home will be available for occupation.

What time can I occupy my pitch?

Pentewan Sands Holiday Park Camping and Touring pitches must be vacated by 10.30am and may be occupied from mid-day on the start day of your holiday.

What size are the pitches?

The pitches at Pentewan Sands Holiday Park are generous in size and are an average of 13 meters square.  Book online to see the actual size of your pitch. We do ask that all our prospective guests check the size of their tent, motorhome or touring caravan prior to booking in order to select the appropriate pitch.

Are there any restrictions on site?

As we are a family based holiday park we do not take bookings from young adult single sex parties. We do not allow pets of any kind at Pentewan Sands and we do not allow electric generators on site.  In addion Jet Skis are not permitted from our beach.

What disabled facilities do you have?

We can provide ramps if necessary to aid access to our holiday homes. We have a disabled toilet/bathroom in our Pentewan Shower block and a lift from the ground floor to the upper deck of The Seahorse.

What times of year is the site open?

For the 2017 season we are open on 24 March and close on 29 October 2017.  

Do you take bookings for rallies?

Yes, each year a number of rallies return to us. The Seahorse and entertainment programme make it an ideal venue for large groups. Please call Nigel on 01726 845206 to discuss your rally requirements.

Is the sea clean?

Our beach meets the highest quality standard from the MCS (The Marine Conservation Society) and is recommended by them for bathing.

What is the power supply to the electric pitches?

The pitches run on 240 volt/16 amp power supply.

What is the security deposit?

For customers paying by credit or debit card, no deposit is required.  However, the Company reserves the right to charge the customer with 72 hours of departure for any damaged or missing items and debit the card accordingly.  If deemend necessary, a minimum £40 cleaning charge may also be levied.  Customers paying by cash or cheque will be required to provide authorisation by a credit or debit card against the above prior to occupancy of your holiday home.

What if I have to cancel my holiday?

We charge a compulsory cancellation scheme charge of £14.25 per week on holiday homes and £7.00 per week on camping and touring pitches. This covers cancellations such as illness, death, injury or maternity complications of any member of your party, redundancy, jury service or death, serious injury or illness of  close relatives. For more information see our terms & conditions.

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