Holiday home types: The tariff tables used in conjunction with the park map show the location of the different types of holiday homes in the park.
Accessible Holiday Homes: We have three wheelchair-friendly holiday homes (A16, D26 and E25) which offer wide access, a full wet-room, portable helper-frame and wide single beds. Please note: our accessible holiday homes have standard height kitchens.
Linen: Duvets, duvet covers, pillows, pillowcases and one sheet per bed are included. Fresh linen is supplied weekly. Cot bedding is not supplied for infants. Towels, bath mats, and tea towels are not supplied. Waterproof mattress protectors are available on request.
Charges: All bookings for seven nights or more are subject to a £10.25 booking fee and a compulsory Cancellation Scheme of £3.15 per night.
Damage deposit: No damage deposit is required, however, the company reserves the right to charge the customer within 72 hours of departure for any damaged or missing items. If deemed necessary, a minimum £60 cleaning charge (£150 for damage caused by smoking and up to £150 charge for damages to mattresses) may also be levied. Customers will be invoiced for any damaged or missing items which must be paid accordingly. Failure to pay will result in legal action.
Late check-out fee: Please contact our Reception team on 01726 843 485 for further information.
Provisional bookings: These will be held for up to 48 hours pending receipt of your completed booking and deposit. A deposit of £100 per week is required to secure your holiday home booking. If a deposit or payment is not received within that time then your booking will lapse.
Arrival and departure: Guests are welcome to check in from 4pm on the day of arrival, however, this is subject to change. During peak dates, we regret that we are unable to offer early check-ins as it can cause delays in the overall cleaning process. Holiday homes must be vacated by 10am, at the latest, on the day of departure. Charges will be incurred for late check-out that has not had prior agreement by the park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss (charges may apply).
Please note: The maximum stay on-site, per booking, is 28 nights.
Holiday Home Short Breaks:
During the periods of 25th May – 1st June 2024 and the 20th July – 31st August 2024, holiday-home bookings must be for multiples of one week, Saturday to Saturday, except for D Field and Platinum A Field holiday homes, Flagship homes and Beach Houses which are Friday to Friday. Beach houses are also available to book Monday to Monday. At all other times, short breaks are welcome in all our holiday homes, apart from Diamond and our Flagships, The Lookout and The Retreat. Short breaks are for a minimum of three nights
A deposit of £100 for a short break is required on booking to secure your holiday home. If the deposit is not received within 48 hours, then your booking will lapse. The short break tariff is inclusive of booking fees, a cancellation scheme is available as an optional extra. These can be booked online or by telephone on 01726 843 485.
Holiday home extras:
Extra persons: Tariff rates are shown based on occupation by four persons in two-bedroom homes and six persons in three-bedroom homes and The Retreat. Please see the tariff sheet for charges. Infants under 3 years: No charge.
Cars/boats: Car parking is generally provided directly adjacent to each holiday home. The tariff rates shown allows for one vehicle FREE of charge per holiday home booking. Please see the tariff sheet for charges for an additional car/ boat. We regularly check pitches and passes and undeclared cars, persons or boats will be subject to an additional penalty charge of 50%. Please note, there may not always be two spaces available for every holiday home, though the extra car can be parked in The Seahorse car park, as an extra parking permit will be provided.
Tents/gazebos: Tents may not be pitched adjacent to holiday homes. If tents are required, a separate booking must be made for a regular tent pitch. Small gazebos are permitted to be pitched alongside a holiday home as long as they do not restrict the view of other guests.
Travel cots and highchairs: A limited number can be provided on request, but must be booked in advance. Please see tariff sheet for charges.
Ramps and wheelchairs: A limited number can be provided on request, but must be booked in advance. Ramps are not available on all holiday homes, please contact our Reception team to find out more information. Please also see tariff sheet for charges.
VAT: Tariffs shown include VAT at prevailing rates
Electric Vehicles: The charging of electric vehicles is strictly prohibited except via dedicated electric vehicle charging points. Any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the park.