+44 (0) 1726 843 485
+44 (0) 1726 843 485

Terms and conditions

Booking your holiday

1. To make a booking go online at www.pentewan.co.uk, or call us on 01726 843 485. We accept payment via credit card, debit card and cheques. The booking is confirmed once we have checked the details and sent a confirmation.

2. Balances must be paid in full 42 days prior to the commencement of your holiday. We reserve the right to re-let your pitch or accommodation if your balance is not paid in full 42 days prior to the start of your holiday. Should you fail to pay within 5 days of the due date your booking will automatically be cancelled.

3. Bookings during summer half term (Whitsun week 23 – 30 May) and 18 July - 29 August are normally for a full week and no refunds will be made for late arrivals or early departures.

4. Deposits are not refundable except in accordance with the terms of the cancellation scheme.

5. Provisional telephone bookings will be held for 48 hours only. If no deposit or payment is received within that time the booking will lapse.

6. The company reserves the right to make a surcharge after accepting a booking, if increased costs make this necessary. The customer will be notified of any such surcharge at least 21 days prior to the commencement of the holiday (other than VAT changes which may apply without notice).

7. All bookings for touring pitches and holiday homes for 1 week or more are subject to a £9.95 booking fee, plus a cancellation scheme of £15.95 for holiday homes and £7.75 for touring pitches.

Amending your holiday

We recognise that often circumstances mean a customer may be required to change the dates and requirements for their holiday. Extras and additions accepted.

1. We will make one amendment free of charge

2. We then reserve the right to make a charge of £20 per amendment thereafter. 

Cancelling a holiday

1. A booking is a contract. Therefore, we regret that no refunds will be given for deposits or balance in the event of cancellation, unless the following conditions are satisfied.

2. The company provides a compulsory Cancellation Scheme where it is necessary for a customer to cancel their holiday. See below for items covered by the Cancellation scheme Covered under Cancellation Scheme Illness, death, injury or maternity complications of any member of your party (detailed by you at the time of booking) or You or your spouse are made redundant (qualifying for payment under the Redundancy Payments legislation), jury service or military duty by you or your spouse, or Death or serious injury or illness of a close relative (parent, grandparent, child, grandchild, brother, sister or spouse of any of the above) or the death of a business partner or a member of the party.

Holiday Cancellation Scheme

The Company provides a compulsory Cancellation Scheme. A booking is a contract and we regret that no refunds will be given of deposits or balances in the event of cancellation unless conditions of the Cancellation Scheme are satisfied. Cancellation scheme is optional for all Short Breaks.

Cancellation Conditions

The period covered is from the time of acceptance of the booking until 15.00 hrs on date of commencement of holiday. If you cancel for a qualifying reason:

(a) For bookings cancelled 42 or more days prior to your holiday start date then we will refund all your money (less the Cancellation Premium)

(b) For bookings cancelled less than 42 days prior to your holiday start date then we will refund all of your money (less the Cancellation Premium) and less a £40.00 administration charge. If you cancel without a qualifying reason

(c) For bookings cancelled more than 42 days prior to your holiday start date then you will forfeit your deposit but we will refund all your other money paid (less the Cancellation Premium)

(d) For bookings cancelled less than 42 days prior to your holiday start date you will forfeit your deposit, you also forfeit all other monies paid and are liable for any outstanding balance on your holiday

Qualifying Reasons for Cancellation

(a) Illness, death, injury or maternity complications of any member of your party (detailed by you at the time of booking), or

(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or

(c) Jury service by you or your spouse, or

(d) Death or serious injury or illness of a close relative (parent, grandparent, child, grandchild, brother, sister or spouse of any of the above) or the death of a business partner of a member of the party.

Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.

How to cancel

If you wish to cancel your holiday you must notify us in writing. The date of cancellation is the date we receive your letter and to ensure delivery we recommend all cancellations are sent by recorded delivery

Rules and conditions

1. On site facilities

Whilst we endeavour to provide all the facilities as advertised in our brochure, we regret that we are unable to accept liability for the temporary withdrawal of any facility due to Health and Safety reasons, mechanical breakdown or any circumstances beyond our control. Certain facilities may be restricted or unavailable outside peak periods. This particularly applies to bar and restaurant hours, shop opening times, children’s and evening entertainment, the Fish and Chip bar (Pentewan Plaice), arcade and boat launching service. Outside peak season (mid-July – end August) The Seahorse’s Crow’s Nest may on occasions be closed for private functions.

2. Vehicles

The speed limit throughout the site is 10 mph. BEWARE OF CHILDREN. Vehicles may not be driven on the beach at any time, nor may they be driven across the site between the hours of midnight and 6am. On arrival each vehicle will be issued with a barrier code. This will allow the vehicle to pass freely through the entry/exit barriers until the paid up day of departure when passes must be returned to reception. All types of hoverboard and segways are not permitted. Motorised scooters may not be used on site unless road legal and covered by a valid certificate of insurance. Electric cars must not be charged on pitches - a charging point is available in The Seahorse car park.

3. Boats / Personal Watercraft (PWC) / Jetskis

Boats / Personal Watercraft (PWC) / Jetskis must be kept on the owner’s pitch. Any boat/PWC with a motor, no matter what size, must have third party insurance. Owners will be expected to give evidence of this along with their pitch confirmation. This applies to all boats on site excluding children’s toys. All boats/PWC will be issued with a pass on arrival. This pass must be displayed on the craft and any boat not displaying a valid pass will be subject to a surcharge of 50% in addition to the normal fee. Motorised crafts may only enter or leave the water by way of the red buoyed channel. No Boats / Personal Watercraft (PWC) may enter the area between the beach and the row of red buoys. This is a swimming only area. A launching service is provided for Boats / Personal Watercraft (PWC) between mid-may - mid-September. A charge is made for this service. Areas are set aside at each end of the beach for picking up and setting down water-skiers. 2, 3 or 4 seater Personal Watercrafts are allowed but for everyone’s safety, PWC must be registered at time of booking and insurance documents shown on arrival. Two stroke stand-up jet skis are not permitted on any part of the site, beach or harbour area.

4. Touring Pitches

Pitches are clearly marked by painted boundary stones. Please pitch between the markers in the direction of the arrow, NOT with the jockey wheel on the marker. A total of no more than 6 persons may be accommodated on a touring pitch. No more than one back packer’s tent, in addition to the caravan/motorhome/tent. Grey water must only be emptied in the disposal points provided. There are chemical disposal points at each of the toilet blocks. No pitching is allowed between 10pm and 9am. Pitches must be vacated by 10.30am on the day of departure. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss (charges may apply). Those staying on Beach Front or Premium Plus pitches are kindly requested to use a breathable groundsheet.

5. Self-catering accommodation

No pets of any sort are allowed in the holiday homes except guide/assistance dogs. Holiday homes are available for occupation from 3pm on the day of the start of the holiday. Holiday homes must be vacated by 10am on day of departure. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss (charges may apply). Tents may not be pitched beside self-catering units. If tents are required to accommodate extra members of the party, a tent pitch must be booked.

6. Dogs and other pets

No dogs are allowed anywhere on Pentewan Sands except guide/assistance dogs, which must have a lead or harness at all times. Certification must be shown.

8. Refunds/amendments

Refunds will not be given for late arrivals/early departures or evictions. Any amendments to bookings will only be refunded if we are notified no later than 24 hours before your arrival date.

9. Children and teenagers

Parents are responsible for the safety, welfare and conduct of their children, anywhere on company property. Children under 12 years of age may not use the swimming pool unless accompanied by a responsible adult. We operate a Challenge 21 policy and only sell alcohol to adults over 18. We reserve the right to request a valid form of nationally approved identification if in doubt. For the benefit of our guests we reserve the right to confiscate any alcohol being consumed off pitches and outside holiday home areas by anyone including underage drinkers.

10. Declaration of extras

It is the responsibility of customers to declare at the time of arrival any extra members of the party, extra cars, boats, tents etc not previously included on their booking form. This applies also to extra members joining the party during the period of the booking. Failure to disclose and/or any to make prompt payment of additional fees may result in the party being evicted without refund and future bookings by a member of that party may not be accepted. All undeclared extras will be subject to an additional premium charge of 50%.

11. Restrictions

The site is designed for family holidays and couples. We do not accept young all-male or all-female groups. Parties of evenly mixed couples are accepted to a maximum of three couples (aged 25+). The company reserves the right to evict, without refund, any person or party who causes a nuisance or disturbance on company property, or whose behaviour gives cause for justifiable complaint. The company reserves the right to refuse to accept a booking for any individual or party without an explanation or reason. We expect all residents to show courtesy to other guests, by keeping noise and disturbance to an absolute minimum after 11.30pm. All guests must return to their pitches by 1am at the latest.

12. Wi-Fi

Every effort is made to provide a full WIFI service across the site, however, there may be areas on the park that may have limited or no service. We cannot be responsible for the temporary withdrawal of the service due to adverse weather conditions or breakdown.

13. Fires

Fire pits and / or open fires are prohibited on the park. Fireworks, pyrotechnics and Chinese lanterns are also prohibited on the park.

14. Drones

Drones are prohibited anywhere on the site. The company reserves the right to use drones for commercial use.

Whilst every effort has been made to ensure the prices, specifications and facilities in the brochure or on the website are correct, the company reserves the right to change them without notice.

Holiday homes

Choose a modern, clean and comfortably furnished home away from home. Take a look at our range of price bands and find the ideal home for your ideal holiday.

To give you complete control of your holiday, our booking system allows you, at no extra charge, to choose the holiday home or touring pitch you prefer (subject only to availability). Visit www.pentewan.co.uk to book online or ring our Reservations Team direct – be sure to have your park layout map handy so that you can pick the accommodation that suits you best.

Location and type:

The tariff tables on the following page, used in conjunction with the site map, show the location of the different types of holiday home on the park. Two bedroom holiday homes all have one double and one twin bedroom and a minimum of one wc/shower room. Three bedroom homes all have one double and two twin rooms, plus wc/shower room. Some models also have an additional WC. All homes also have a pull-out bed settee acting as a good-sized double bed in the living room, and digital TV and DVD Player as standard.

Linen:

Pillows, pillowcases, duvets, duvet covers and one sheet per bed are included. Fresh linen is supplied weekly. Cot bedding is not supplied for infants. Towels, bath mats and tea towels are not supplied.

Short Breaks:

During the periods of 4th – 13th April, 23rd – 30th May and 18th July – 29th August, holiday home bookings must be for multiples of one week, Saturday to Saturday, except for Beach House cabins which are Friday to Friday. At all other times, short breaks are welcome in all of our holiday homes, apart from Diamond and our Flagships; The Lookout and The Retreat. Online, you can book a weekend break Friday – Monday, or a midweek break Monday – Friday.

If you are looking for a longer or a shorter break, or one starting on any other day of the week, then please contact our reservations team on 01726 843 485. All our short breaks are subject to a minimum of 2 nights. The short break tariff is inclusive of booking fees, a cancellation scheme is available as an optional extra.

Bookings:

  • Arrival and departure: Guests are welcome to check-in from 3pm on the day of arrival. During peak dates, we regret that we are unable to offer early check-ins as it can cause delays in the overall cleaning process. Holiday homes must be vacated by 10am on day of departure. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss (charges may apply).
  • Provisional bookings: These will be held for up to 48 hours, after which they will lapse if no deposit or payment has been received. Balances must be paid for in full 42 days before the start of your holiday. We reserve the right to re-let accommodation if your balance is not paid in full 42 days before the start of your holiday.
  • Payment: Balances must be paid in full 42 days before the start of your holiday. The Company reserves the right to re-let your pitch if full payment is not received 42 days prior to the start of your holiday. No refund will be given for late arrival or early departure for whatever reason. Non-electric hard-standing pitch available - call Reservations Team for details: 01726 842 714.
  • Credit card payments: Please note that for card payments your debit/credit card will be debited for the balance of your holiday 42 days prior to your arrival.

Charges:

  • Deposit: One week total £100 inclusive of £15.95 cancellation scheme and £9.95 booking fee. Two or more weeks total £200 inclusive of £15.95 per week cancellation scheme and £9.95 booking fee.
  • Damage Deposit: For customers paying by credit or debit card, no damage deposit is required. However, the Company reserves the right to charge the customer within 72 hours of departure for any damaged or missing items and to debit the card accordingly. If deemed necessary, a minimum £50 cleaning charge (£150 for damage caused by smoking) may also be levied. Customers paying by cash or cheque will be required to provide authorisation by a credit or debit card against the above prior to occupancy of your holiday home. Failure to pay will result in legal action. Waterproof mattress protectors are available on request.
  • Cancellation Scheme: (compulsory) £15.95 per week. For terms and conditions regarding the cancellation scheme, please read Cancelling a Holiday: Holiday Cancellation Scheme
  • Booking Fee: £9.95
  • Late checkout charge: TBC

Holiday home extras:

  • Extra persons: Extra persons: Tariff rates are shown based on occupation by four persons in two bedroom homes and six persons in three bedroom homes and The Retreat. Additional persons will be charged at £8.00 per person per night
  • Cars/boats/PWC/jetski: Car parking is generally provided directly adjacent to each holiday home. The tariff rates shown allows for one vehicle FREE and additional cars/boats/PWC/jetski will be charged at £4.00 each per night. We regularly check pitches and passes and undeclared cars, persons or boats/PWC will be subject to an additional penalty charge of 50%.
  • Tents/gazebos: These may not be pitched adjacent to holiday homes. If tents are required, a separate booking must be made for a regular tent pitch
  • Travel cots and highchairs: Will be charged at £4.00 each, per night. A limited number can be provided on request, but must be booked in advance
  • Ramps and wheelchairs: Ramps are charged at £6.00 per night and wheelchairs can be hired for £3.50 per day. A limited number can be provided on request, but must be booked in advance
  • VAT: Tariffs shown include VAT at prevailing rates
  • Electricity/gas: Included
  • Linen: Included

Pets:

With the exception of registered guide/ assistance dogs, we regret that no pets of any sort are allowed in self-catering accommodation. Dog owners are recommended to try our other stunning Park at Heligan Caravan and Camping Park where well behaved pets are welcomed – Tel 01726 842 714.

Re-book for 2021:

While you are here we will hold the price at the 2020 tariff as shown on the website (subject to change in caravan types / public holidays). 

Holiday home offers

BARGAIN FORTNIGHTS
Book any fortnight starting and ending in the following period and get the cheaper week at HALF PRICE. Dates are 27 Mar - 18 Jul and 29 Aug - 31 Oct 2020

  • Offer exclude Diamond, Beach House and Flagship homes
  • Offer only available by calling us on 01726 843 485 – not available online

HOLIDAYS FOR TWO*
For bookings of one week or more for two people only we offer a 10% discount in our 2-bed holiday homes from 27 Mar - 20 Jul (excluding 23 May – 30 May) and 29 Aug - 31 Oct 2020

  • Offers exclude Diamond, Beach House and Flagship homes
  • Offers only available by calling us on 01726 843 485 – not available online

SENIOR CITIZENS* 
For parties of senior citizens only we offer a 5% discount all year round. Please note, the discount does not include extras

  • Offer exclude Diamond, Beach House and Flagship homes
  • Offer only available by calling us on 01726 843 485 – not available online

* Please note: only one of the asterisked offers can apply to any booking. Discounts apply to base price only and do not include extras. Terms and conditions apply.

RE-BOOK FOR 2021
Re-book your Holiday Home whilst you’re here and we’ll hold the price at the 2020 tariff.  Subject to change in caravan types and public holidays

  • This is subject to holiday home changes, public holiday changes and availability
  • Please book at Reception Sunday – Friday

Touring and Camping

Location and type:

Please refer to the park layout here. Our pitch types are based on the proximity to the beach. Our beach front and premium plus pitches are the closest to the beach. Non-electric premium, premium plus and beach-front pitches are also available – contact our reservations team with your requirements.

Bookings:

  • Duration: It is recommended when making a booking to have the site map available in order to let you select the pitch that suits you best. During the period 18 July to 29 August 2020, bookings must be for full weeks only (Sat to Sat or Weds to Weds –see site plan). At other times, short breaks are welcome, subject to availability – please contact us with your requirements. Premium, Premium Plus and Beach Front pitches are bookable ONLY for full weeks from Saturday to Saturday.
  • Arrival and departure: You may occupy your pitch from 12.00noon. Pitches must be vacated strictly by 10.30am on the day of departure to permit maintenance. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss (charges may apply).
  • Provisional bookings: These will be held for up to 48 hours pending receipt of your completed booking and deposit. Deposits are charged at 25% of your total booking (or a min. of £50). If these are not received in the booking office within that time, your provisional booking will lapse.
  • Payment: Balances must be paid in full 42 days before the start of your holiday. The Company reserves the right to cancel your pitch if full payment is not received within 42 days prior to your start date. Should you fail to pay within 5 days of the due date your booking will automatically be cancelled. No refunds will be given for late arrival or early departure for whatever reason.
  • Credit card payments: Please note that for card payments your debit/credit card will be debited for the balance of your holiday 42 days prior to your arrival.

Charges:

  • Deposits: A deposit must be paid at the time of booking amounting to 25% of your total booking including cancellation scheme and booking fee and subject to a minimum deposit of £50. All bookings of 7 nights or more are subject to an £9.95 booking fee and a £7.75 per week cancellation scheme fee.
  • Cancellation Scheme: (compulsory) £7.75 per week. For terms and conditions regarding the cancellation scheme, please read Cancelling a Holiday: Holiday Cancellation Scheme
  • Booking Fee: £9.95
  • Late checkout charge: TBC

Extras:

The tariff applies to a car and caravan, a motorhome or a car with trailer or ordinary tent and two persons. All bookings for 7 nights or more are subject to a £9.95 booking fee. Bookings for a week or more are subject to a compulsory cancellation scheme of £7.75 per week. Tariffs shown include VAT at prevailing rates.

  • Extra tent: One additional pup tent only (4.6sqm. or less) is permitted on each pitch for which an additional charge is payable (see tariff). Subject to pitch space, ONE domed party tent per two pitches may be permitted at the same charge – please telephone or e-mail us with your requirements.
  • Extra car/boat/PWC/jetski: One extra car is allowed to be parked on the pitch. See tariff sheet for charges. Please note, some pitches may not be suitable for an extra car.
  • Extra persons: No more than a total of 6 persons per pitch. See tariff for charges. Children under 3: No charge. Children 3 - 15 years: See tariff.
  • Awnings or small gazebo: FREE. Please note, no tents or awnings may be pitched on the surrounding grassed area of hard standing pitches.
  • Breathable Ground Sheets: For year-round customer enjoyment, non-breathable groundsheets are prohibited.
  • Electricity: 240v, 16amp to all standard pitches. Non-electric pitches are as shown on the site plan. Non-electric Premium, Premium Plus and Beach Front pitches are also available – contact our Reservations Team with your requirements.

Dogs:

Please note that dogs are not permitted on the Park (except for registered guide/ assistance dogs which must have a lead/ harness on at all times). Dog owners are recommended to try our other stunning Park at Heligan Caravan and Camping Park where well behaved pets are welcomed – Tel 01726 842 714.

Touring and Camping offers

BARGAIN FORTNIGHTS
Book any fortnight between 27 March – 18 July and 29 August – 31 October 2020 and enjoy 15% off the published price for the two weeks!

  • Offer is only available by calling our reservations team – not available online
  • Premium, Premium Plus and Beach Front pitches excluded
  • Offer applies to basic pitch fee only

Storage of caravans

Storage of caravans can be provided on an annual basis, space permitting, and at the caravan owner’s own risk. Tow on/off £11 incl. VAT each way. 48 hours’ notice must be given when a caravan is required to be moved out of storage.

Marketing accuracy

Whilst every care is taken to ensure that the details on our website are correct at the time of being published, the images shown are for illustration purposes only and the details may be subject to alteration. The photography on our website is to be used as a guide. The ‘Out and About’ sections contain options for off-park entertainment. Please check with the operators for relevant opening times.

TV filming and photography

Due to the increasing popularity of Pentewan Sands Holiday Park, we receive requests from TV and other companies to film or photograph on our parks. We also undertake our own promotional filming and photography. Every effort is made to ensure filming does not intrude into or affect any holiday activity and that it is clear to guests that filming/photography is taking place. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs and we are unable to make any financial award or payment of any kind.

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