Frequently Asked Questions

How do we find you?

By Road:

Please be aware that Sat Nav devices tend to take you down a network of single-track Cornish lanes; which can be unsuitable for larger vehicles. We therefore advise that you travel via St Austell, and follow the directions as below.

From St Austell

Take the B3273 towards Mevagissey.

The entrance to Pentewan Sands is located on the left-hand side.

From Newquay

Take the A3058 to St Austell.

From St Austell, take the B3273 towards Mevagissey.

The entrance to Pentewan Sands is located on the left-hand side.

From Truro

Take the A390 to St Austell.

From St Austell, take the B3273 towards Mevagissey.

The entrance to Pentewan Sands is located on the left-hand side.

From the M5

Heading South on the M5, join the A30 westbound at Exeter.

At the Bodmin roundabout, take the A391 to St Austell.

From St Austell, take the B3273 towards Mevagissey.

The entrance to Pentewan Sands is located on the left-hand side.

For the 2026 season, we're open from Friday 20th March to Saturday 31st October. Once our park closes for winter, our facilities remain open all year for day visitors.

Our holiday park is located on its own private beach! All of our accommodation options are within walking distance of the sea. If you're looking for our a luxurious beachside stay, our popular beachfront pitches and beach houses are located directly by the beach.

Whether you love to soak up the sun or unleash your inner adventurer, there's something for everyone at Pentewan Sands. You can view all of our facilities here.

We are proud to be home to:

• A privately owned beach
• Two indoor swimming pools
• Two tennis courts
• Adventure golf
• Cornwall Watersports hire
• A beach sauna
• Beachfront play park
• Boat launching service (May-Sept)
• Seven bars and restaurants
• Entertainment and activities for all ages

Plus five-star amenities which you can view here.

Where to start! If you are staying at Pentewan Sands Holiday Park, you'll have unlimited access to your own private beach! Plus, make the most of our all-weather leisure facility, which has two, heated indoor swimming pools, an amusement arcade, and entertainment during peak holidays. Outside, you'll have access to even more activities* including adventure golf, two tennis courts, Cornwall Watersports and a sauna!

We have an array of 5-star amenities including shower and toilet blocks, on-site shop and plenty of eateries for you to enjoy, including The Beach Club, our family friendly restaurant, Stingi's Fusion Restaurant, a coffee shop, Hubbox on the beach, pizza takeaway, The Jolly Roger pub, and a fish and chips takeaway. You can view all of our facilities here.

If you are staying in one of our holiday homes, we provide duvets, duvet covers, pillows, pillowcases, and one sheet per bed free of charge. Additional linen can be provided if necessary. We do not provide linen for children under 3, cot linen, tea towels, towels, or shower/bath mats. For a full list of what is included, click here. 

*Some activities incur small additional costs, including the hire cost of our golf and tennis courts.

Yes! We are one of the only holiday parks to provide on-pitch EV charging.

Many of our touring pitches and holiday homes are now equipped with an EV charger. Simply hook up and unwind, recharging your own batteries while your vehicle takes care of itself.

Each on-pitch EV charger is managed by Monta Charge and you pay through the app for what you use (with the exception of The Retreat and our Car Park which both use the Project EV app). Our EV chargers produce 7kW per hour and are charged at 70p per kW.

Please note that the charging of electric vehicles is strictly prohibited except via our dedicated electric vehicle charging points. Please note, any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the park.

Yes we do! Each year a number of rallies return to us every year due to our large pitch sizes and indoor events space, The Beach Club, which makes an ideal venue for large groups to meet and host their own activities.

Please email us directly on info@pentewan.co.uk or call us on 01726 843 485 to discuss your rally requirements.

At Pentewan Sands Holiday Park, we’re passionate about making all of our facilities as accessible as possible to as many people as we can. Our park is designed with inclusivity at the heart, and we’ve taken extra steps to make sure our accommodations and facilities work for everyone.

We have three wheelchair-friendly holiday homes (A16, D27 and E25) which offer wide access, a full wet-room, a portable helper-frame and wide single beds. Please note: our accessible holiday homes have standard height kitchens.

There are also accessible bathrooms in the amenity blocks and we have a beach wheelchair for guests to use.

As we are a family-based holiday park we do not take bookings from young adult single sex parties. We do not allow pets of any kind at Pentewan Sands and we do not allow electric generators on site.

Please see our full Terms and Conditions for our restrictions on site. 

Yes, boats are welcome on the park! Please read our rules regarding boats below.

• Boats with motors must be declared and added to your booking prior to arrival on the park; there is a daily charge for your boat, please refer to the tariff sheet for the rate applicable to your booking
• If your boat is inflatable and has a removable motor there is no charge provided the boat is deflated overnight with the motor removed and stowed away securely. If you wish to keep your boat inflated on your pitch then you will need to add the boat to your booking.
• All boats will be issued with a pass on arrival which must be clearly displayed on the craft. Any boat not displaying a valid pass will be subject to a surcharge of 50% in addition to the normal fee.
• Boats must be kept on the owner’s pitch. Any boat with a motor, no matter what size, must have third-party insurance. Owners will be expected to give evidence of this along with their pitch confirmation. All boats and related equipment are stored on the park at your own risk and we take no responsibility for damage.
• We provide a launching service for boats between mid-May and mid-September. A charge is made for this service which must be paid in our Reception on the day you wish to launch (please note this service is weather dependent). Your boat insurance certificate emailed toinfo@pentewan.co.ukmust be emailed to us in advance of your holiday; without this we will be unable to launch your boat.
• All motorised crafts may only enter or leave the water by way of the yellow buoyed channel. No boats may enter the area between the beach and the row of red buoys as this is a SWIMMING ONLY area.
• Please note, jet skis are NOT permitted to be launched from any part of the park and must be taken off site to launch.
• There is no charge for kayaks or SUP’s.

We've been proudly classified as a 5 Star Holiday Park by Visit England's Quality in Tourism Grading Scheme!

As much as we love animals, dogs and other pets are not allowed anywhere on Pentewan Sands, including the beach (with the exception of registered assistance or guide dogs which are accepted provided that they remain on a harness at all times). Certification must be shown for all Assistance dogs prior to arrival at the park - please email a copy of the certification to info@pentewan.co.uk.

Dogs and other pets are welcome at our sister site at Heligan Caravan & Camping Park.

We have a detailed list of Terms and Conditions that you must read before placing your booking, and they will apply to all bookings with us. You can read them in full here.

If you have any questions then please give us a call on 01726 843485, email us at info@pentewan.co.uk or pop into Reception where we will be very happy to help.

Accepting These Terms and Conditions When Booking

A booking is a contract, and when you make a booking with us either online, over the phone or by email, the Terms and Conditions below will fully apply to your booking. If booking online, you will have to accept these before booking. If booking by phone or email, we will ask you to read these in full and will provide a link to these Terms and Conditions in your booking confirmation email, giving you a 24 hour cooling off period to cancel your booking if you do not wish to accept them. If we do not hear from you within this time period via email or letter correspondence only, we will assume that you have read and understood these in full, and accept that they apply to your booking.

Click here to book online or log into your account. The easiest way to secure your holiday home or pitch is via our online booking system. If you need any further assistance, email us at info@pentewan.co.uk

You can pay online or over the phone! At the time of booking we will take a deposit and the balance will be due 42 days before arrival. We take a 25% deposit on all touring pitches and £100 per week’s holiday for all holiday homes. So, for 7 nights a deposit of £100 and for 14 nights a deposit of £200 and so on. We take all major credit and debit cards. We do not take American Express. If a holiday is booked under 42 days before arrival the full amount will be required. This applies to both online and telephone bookings. All bookings for 7 nights or more are subject to a one-off booking fee and our Cancellation Scheme fee.

No damage deposit is required, however the company reserves the right to charge the customer within 72 hours of departure for any damaged or missing items. If deemed necessary, a minimum £60 cleaning charge (£150 for damage caused by smoking and up to £150 charge for damages to mattresses) may also be levied. Customers will be invoiced for any damaged or missing items which must be paid accordingly. Failure to pay will result in legal action or the refusal of future bookings.

We recognise that often circumstances mean a customer may need to change the dates and requirements for their holiday:

• We will allow one amendment free of charge
• We then reserve the right to make a charge of £20 per amendment thereafter
• Extras or additions to a booking are accepted and do not incur an amendment fee. Extras cannot be refunded if removed.
• The transferring of names on a booking is not allowed
• For any bookings that are not covered by the cancellation scheme or do not qualify for cancellation, we may offer you the option of amending the dates of your holiday to another suitable alternative within the current season (subject to availability). Please contact us as soon as you know that you cannot continue with your holiday and we will assess this based on your circumstances.

If you want to change any part of your holiday arrangements after your holiday confirmation has been issued, you must notify our Reservations team by emailing info@pentewan.co.uk.

If you are considering cancelling due to an issue with your dates, we can assist with changing the dates of your holiday. We allow one ammendment free of charge. Please contact us as soon as possible, subject to availability.

Yes, you can contact us to make a provisional booking. These will be held for up to 48 hours pending receipt of your confirmed booking and deposit (a deposit of £100 per week is required to secure your holiday home booking or £50 for touring and camping) if a deposit or payment is not received within this time, then your provisional booking will be cancelled.

Some of the UK's biggest attractions are within a short drive or bus ride of Pentewan Sands Holiday Park attractions. You can find out more about local attractions and places to visit here.

• The fishing port of Mevagissey is 2 miles away.
• The Lost Gardens of Heligan is approximately 2 miles away.
• The ancient port of Charlestown is approximately 4 miles away.
• The port of Fowey is approximately 12 miles away.
• Lanhydrock House is approximately 12 miles away.
• The world-famous Eden Project is approximately 8 miles away.
• The region’s main shopping centre of Truro is 18 miles away.
• The local market town of St Austell is just over 3 miles along the Pentewan Road.

There is a bus service right outside Pentewan Sands Holiday Park that links us to Mevagissey, Fowey, Charlestown and the mainline train stations of Par and St Austell with connections all over Cornwall!

You can fly to Newquay, Cornwall, directly from several UK airports including Birmingham, Belfast and London.

We are proudly located on the Mevagissey to Par stretch of the South West Coast Path! You can view the map here.

We are also located right beside the Pentewan Clay Trails - a scenic route through woodland, along the cliffs and rivers of St Austell.

We work with Pentewan Cycle Hire to hire bikes and ride down the scenic cycle paths around Mevagissey, St. Austell, and the beautiful south coast of Cornwall. To view the local cycle paths, please click here.

Our award-winning park is within walking distance of the South West Coast Path, our own private beach, and the scenic Pentewan village, with two pubs and an inner harbour. Just a short drive up the road, the seaside village of Mevagissey is a hidden gem, with quaint shops, places to grab a traditional Cornish pasty, and regular boat trips for sea fishing and wildlife spotting!

You can find out more about our local area, services, place to eat and visit here.

All of our holiday homes are well equipped for a comfortable stay, from cooking, eating, showering, relaxing and enjoying a good nights sleep. Even the bed linen is included!

To find out what's included in your holiday home and what you will need to bring with you, please see our full inventory list here.

Our holiday home bandings are are Bronze, Silver, Gold, Gold Plus, Platinum, Diamond and Flagship Homes. We categorise our bandings by make and model, closeness to the beach, sea views, fixtures and fittings and age of the holiday home. The higher the banding, the more luxurious the holiday home.

Yes we do! Many of our holiday homes (with the exception of our flagship homes) can be booked for a minimum of 3 nights outside of peak periods (these include May Half Term and Peak Summer Holidays).

During peak periods, holiday home bookings must be in multiples of one week, Saturday to Saturday.

A deposit of £100 for a short break is required at the time of booking to secure your holiday home. If the deposit is not received within 48 hours, then your booking will be cancelled.

You can read more about our short breaks tariff here.

We are one of the only holiday parks to provide on-pitch EV charging! Simply hook up and unwind, recharging your own batteries while your vehicle takes care of itself. View our park map to see which holiday homes have private EV charging facilities.

Each on-pitch EV charger is managed by Monta Charge and you pay through the app for what you use (with the exception of The Retreat and our Car Park which both use the Project EV app). Our EV chargers produce 7kW per hour and are charged at 70p per kW.

Please note that the charging of electric vehicles is strictly prohibited except via our dedicated electric vehicle charging points. Please note, any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the park.

We welcome guests onto the park from 11am on your arrival day to enjoy all of the park facilities. Please visit reception on arrival to check in.

Holiday homes will be ready from 4pm. Your keys may be ready earlier, but this is not guaranteed and times are subject to change without notice. You may park beside your allocated holiday home until it is ready.

We regret that we are unable to offer an early check-in as it can cause delays in the overall cleaning process.

Holiday Homes must be vacated by 10am on your departure day. You are welcome to move your vehicle into the car park where parking is free of charge until 6pm.

We regret that we are unable to offer a late check-out as it can cause delays in the overall cleaning process; charges will be incurred for a late check-out.

Our caravans in the park are only available to hire as holiday homes.

We do sell luxury holiday lodges and holiday homes at our sister site, Heligan Caravan & Camping Park.

Yes we do! Many of our holiday homes (with the exception of our flagship homes) can be booked for a minimum of 3 nights outside of peak periods (these include May Half Term and Peak Summer Holidays).

During peak periods, holiday home bookings must be in multiples of one week, Saturday to Saturday.

A deposit of £100 for a short break is required at the time of booking to secure your holiday home. If the deposit is not received within 48 hours, then your booking will be cancelled.

You can read more about our short breaks tariff here.

The pitches at Pentewan Sands Holiday Park are generous in size and are an average of 13 meters square. The best way to see the size of your individual pitch is to book online.

We do ask that all our prospective guests check the size of their tent, motorhome, or touring caravan before booking to select the most appropriate pitch. If you are unsure, please pop us an email and we can answer any questions that you may have: info@pentewan.co.uk - you can also call us on +44 (0) 1726 843 485 to discuss your requirements.

The pitches run on 240 volt/16 amp power supply.

As much as we would love to have all year-round sunshine, our beachfront pitches are only available at certain times of the year to ensure the best experience in line with weather conditions!

Our usual availability for these pitches is between April and September. To view availability, enter your preferred dates here or get in touch with us directly.

Yes! We are one of the only holiday parks to provide on-pitch EV charging.

Many of our touring pitches and holiday homes are now equipped with an EV charger. Simply hook up and unwind, recharging your own batteries while your vehicle takes care of itself.

Each on-pitch EV charger is managed by Monta Charge and you pay through the app for what you use (with the exception of The Retreat and our Car Park which both use the Project EV app). Our EV chargers produce 7kW per hour and are charged at 70p per kW.

Please note that the charging of electric vehicles is strictly prohibited except via our dedicated electric vehicle charging points. Please note, any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the park.

While we don't have any pitches that have fully serviced facilities (e.g. TV charger, private water point/drainage), we do provide pitches with electric hookup. We also have a variety of shared water units, drainage areas, and grey water disposal points across the park. Our touring pitches cater for all sorts of accommodation options, and, being beside the beach, the combination of soil and sand makes them firm and suitable for most vehicles.

If you have an Electric Vehicle, you'll be please to know that we also have on-pitch EV charging on many of our pitches!

Find out more about our pitches here.

You may arrive on the park and occupy your pitch from 12pm. Please be prepared that you may be asked to leave and return at 12pm if you arrive earlier than this time.

We do not accept any arrivals after dusk or any arrivals in the dark due to health and safety reasons. If you arrive after Reception has closed and it is still light enough to pitch, security will be available to check you in. No pitching is allowed between 10pm and 9am.

Pitches must be vacated strictly by 10.30am on the day of departure to permit maintenance.

You may continue to park in our car park up until 6pm on the day of departure to enjoy the facilities.

Subject to availability, you may be able to book a late checkout. Should you wish to arrange a late check-out, please contact Reception the day prior to departure (additional charges apply). Charges will be incurred for a late check-out that has not had prior agreement by the Park.

Pitches are clearly marked by painted boundary stones at the front of the pitch.

Please pitch between the markers in the direction of the arrow, NOT with the jockey wheel on the marker. Please be aware that it is your responsibility to pitch up correctly within your boundaries and not encroaching on other guests’ space

Any instances of mis-pitching are your responsibility to resolve. If you are unsure about your boundaries or how to pitch, please visit Reception and we will advise you.

As we do not have any fully serviced pitches, you cannot stay connected to taps or use a ‘splitter’ nor can you dispose of any waste on your pitch.

Greywater must only be emptied in the disposal points provided and greywater hoses are NOT permitted to be connected to the drains via any sort of flexible drainpipes. There are Elsan (chemical disposal points) located at or near each of the toilet blocks.

Storage of caravans can be provided on an annual basis, space permitting and at the caravan owner’s own risk. 48 hours’ notice must be given when a caravan is required to be moved out of storage. Please note that your own insurance is required. An annual roadworthiness certificate and a copy of your own insurance must be provided. For more information on our storage options please email info@pentewan.co.uk or call the Reservations Team on 01726 843485.

If you start to feel ill while staying with us and require medical advice, please call 111 or visit a pharmacy for advice. The nearest pharmacy is inside ASDA in St Austell (post code PL25 4PR). If you have any contagious symptoms, we kindly ask that you remain in your accommodation and refrain from using our facilities or amenities (including toilet blocks) until you feel better.

In an emergency, (e.g. chest pain, unconsciousness or blood loss) please call 999. If emergency services or an ambulance are required, please give them the barrier code and notify our reception team.

In the event of injury or illness that requires medical attention, we have first-aid trained staff in all of our facilities. Outside of our usual opening hours, or if you cannot leave your accommodation, please call our 24 hour emergency helpline (printed in your welcome pack).

We have security that patrol the park in the evenings and our staff are vigilant to any anti-social behaviour.

We reserve the right to evict any person or party from the park (without refund) or from our facilities at any time .Guests must respect our staff and other guests at all times. Violence, abuse (verbal or physical) and any behaviour that is deemed harmful to the health, hygiene or wellbeing of our site, staff or other guests is not tolerated, and will result in eviction from the park without refund and may result in further action.

Under any circumstances, the General Manager’s decision is final and there will be no right to a refund if evicted from the park. We also reserve the right to refuse to accept a booking for any individual or party without an explanation or reason.

We expect all residents to keep noise and disturbance to an absolute minimum after 11.30pm.

All guests must return to their pitches or holiday homes by 1am at the latest.

Parents are responsible for the safety, welfare and conduct of their children, anywhere on company property at all times.

Children under 12 years of age may not use the swimming pool unless accompanied by a responsible adult (over 18 years and must comply with the swimming rules and ratios – see ‘Swimming Pools’ section of our terms and conditions).

Please respect other guests by not allowing children to run across or play on any pitches that are not yours.

Guests receive complimentary entry to The Beach Club’s indoor swimming pools, using the wristbands provided on arrival. The swimming pools are open daily from 9am – 1pm (last entry at 12.15pm) and 2pm – 6pm (last entry at 5.15pm), on a first come, first served basis. Once full capacity has been reached, we will operate a one in one out policy until such time that this can be relaxed, so please expect a wait during peak times and times of bad weather.

Adult to Child Ratio: For children under 4 years, a 1:1 adult-to-child ratio is required, meaning one adult (aged 18 and above) supervises one child. For children aged 4-7 years, a 1:2 adult to child or non-swimmer ratio is required, with one adult supervising two children. For children aged 8 and above, a 1:3 adult to child or non-swimmer ratio is required, with one adult supervising three children. Children under the age of 12 years must be accompanied by an adult (aged 18 and over) at all times within the pool. We reserve the right to refuse any child who we believe is under 12 and unaccompanied.

We do not allow the use of inflatables, mermaids tails or flippers within the pools, but normal swimming aids are welcome. For both the slide and flume, children under 5 years old must be accompanied by an adult over 18 years. All flume and slide riders must go down one at a time and FEET FIRST.

Fire Pits and BBQs are permitted on site providing that they are kept under control and are not placed on picnic tables, on grassed areas, holiday home balconies or directly on the sand. We reserve the right to prohibit any fire pits or BBQ’s during prolonged periods of dry weather or droughts. Disposable BBQ’s must not be disposed of in bins whilst still hot as they will cause fires and damage to property for which you will be charged as this is a health and safety risk.

If using BBQs on the beach, please ensure the BBQ is raised up off the ground, and do not bury any hot ashes or coals in the sand as they cause serious injury to other beach users (a common injury on the beach is severe burns from stepping on sand with hot ash in it).

To respect the privacy of our guests and staff, drones are prohibited anywhere on the site.

We reserve the right to use drones periodically for commercial or marketing purposes while respecting the privacy of guests and visitors.

If you have an allergy or dietary requirement, it is your responsibility to make us aware before purchasing food or drink on our park. Allergen information is available on request at all venues. We cannot guarentee that any areas are allergen free, but by telling us you can help us to provide a safe space for you.

We understand that sometimes things change. If you wish to simply change the dates of your holiday rather than cancel, we allow one ammendment free of charge. Please contact us as soon as possible, subject to availability.

All bookings for seven nights or more have a compulsory cancellation scheme. The daily cancellation fee is also available as an optional extra for breaks shorter than 7 nights.

Our cancellation scheme allows you to cancel IF you have a qualifying reason (with supporting evidence) such as illness, death, injury or maternity complications of any member of your party, redundancy, jury service or death, serious injury or illness of close relatives. For bookings cancelled 42 days or more prior to your holiday start date, we will refund all your money, minus the Cancellation Scheme fee. For bookings cancelled less than 42 days prior to your holiday start date, we will refund all of your money minus the Cancellation Scheme fee and minus a £45.00 administration charge.

For more information and how to amend or cancel your booking, see our Terms and Conditions.

As a family-run park, our team takes great pride in providing a happy and memorable holiday for you and your loved ones.

If something isn’t right, tell us straight away.

If you have a problem with your holiday, pop in to see the Reception team at the park so we can try to put things right, or speak to our security team who patrol the park in the evenings. We kindly ask that you remain calm when explaining the problem to our team and we will do our best to resolve your issue as quickly as possible.

Any issues must be raised with us during your stay so that we can log your complaint and find a resolution. We cannot rectify or compensate any complaints that are made once you have left the park.

If your holiday is over, you have told us about the problem, and you are still unhappy, please email your complaint to info@pentewan.co.uk within 7 days of departure. Please include your booking reference number and a contact number so that we can contact you if further information is required.

We will always do our best to come to a resolution for your issue, however if this is not possible, we will not be liable for any distress caused.

Personal data is information about you that can help us identify you, such as your name, address, phone number or email address, or more discrete data such as the device ID of any smartphones, tablets or similar mobile devices you own.

There are also special categories of personal data that are treated by law as being particularly sensitive. This may include your racial or ethnic origin, your religious beliefs or information related to your health. We will only ever collect special categories of data where we have your explicit consent to do so, where it is in your vital interests that we do so, or to enable us to make decisions regarding the services that we provide to you.

We will only retain your personal data for as long as we need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations we have to you, the nature of our relationship with you, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements. We will not keep your data indefinitely and will always dispose of it carefully when it is no longer necessary for us to retain it.

We will always do our best to keep your personal data secure. Steps we take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for us who have access to your data and ensuring that they are trained in protecting your personal data.

Where we use external suppliers to process your personal data, we put contracts in place to make sure that they treat it as carefully as we would and use it only in accordance with the instructions that we give to them. Where these suppliers operate outside of the European Economic Area (EEA), we will make sure that the levels of protection provided are at least equal to those required by UK law.

We obtain information about you when you use our website, for example, when you contact us about services, if you directly give us any information via forms, if you make a booking or purchase or if you sign up to receive email newsletters. The nature and the type of personal data we collect will depend on why you are giving it to us.

Except where we use third party services to collect information, when you are asked for personal data by us, you are sharing that information with us alone, unless we specifically state otherwise below.

We may also provide your personal data to third parties who may process your data as part of the services they carry out on our behalf. In order to provide you with the services that you have requested from us, the following third parties may also need to process your personal data:

• Third party product and service providers whom we engage on your behalf to provide the products or the services that you have agreed to purchase (such as the purchase of tickets on our website). This may include, for example, fulfilment houses, taxi companies, on-site car parking company, courier companies (such as DPD), Royal Mail and local Restaurants with who you may request us to make a booking on your behalf;
• Any statutory, governmental or regulatory body that requests the personal data and that we are obliged (by law or by regulation) to provide;
• Our analytics and search engine providers that assist us in the improvement and optimisation of our website, including Google Analytics and Meta Business Suite, which may collect public data.
• Local competition partners who team up with us to host competitions with who we share personal data as part of our partnership;

Please be aware that business that operate on our Parks (eg Hubbox, WiFi, SeaBreeze, On-site Car Parking Company), or advertisers / websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those web sites or businesses.

As our requirements change, we may need to change the third parties that process your personal data to meet those requirements.

We do not sell or rent your personal data to anyone, we will never provide your personal data to another company or organisation for their marketing purposes without your explicit consent.

a) Visit our website:

We collect information where available including your device’s ID, IP address, operating system and browser type. This information helps us produce anonymised data about our users’ browser behaviours. Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and used in-house for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.

Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.

Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.

Information that you provide to us as a result of filling in forms on our website, such as registering for information or making a booking.

Our website also uses cookies – for more information please read our full cookies policy.

b) Make a booking online, in person or by telephone.

At the time of making a booking or ‘holding’ a pitch or holiday home, either online, over the telephone or face-to-face, your details are entered into our secure booking software, RMS. The software access is password protected and restricted to reservation staff. We collect information you give us such as your name, contact details, email, vehicle details and your bank/credit card details.

c) Interact with us on our social media pages (such as Twitter, Facebook, TikTok, Instagram).

We collect information about you from our social media profiles including Twitter, Instagram, TikTok and Facebook’s sites if the settings on your accounts or the privacy policies of those sites give us permission to do so. This would include your name, and any direct or private messages sent to us.

d) Sign up for our newsletter.

We collect information such as your name and email address and may audit your ‘click through rates’ on the newsletter emails that we send to you;

e) Participate in competitions or events hosted by us.

We collect information such as your name and contact details.

f) Through Our CCTV footage when you visit us in person.

We operate CCTV around the Holiday Park and at some of our on-site venues to protect your safety and our security.

Voluntarily provide us with your personal data whilst completing surveys, signing up for events, or providing feedback.

We collect information such as your name, email address, postal address and any additional comments or information you give to us.

If any of your personal data changes, or you believe that any of the personal data that we hold is incorrect, please let us know by contacting us at marketing@pentewan.co.uk and we will ensure that the Personal Data is up to date. We may also contact you from time to time to verify that your Personal Data is up to date.

In addition to the click options throughout this policy, you may change or update any or all of the personal data that we hold about you by contacting our Office Manager at info@pentewan.co.uk

What are the choices available to you regarding collection, use and distribution of your personal data? The law gives you a number of rights in relation to your personal data and our use of it. You have the right:

• to ask us not to use your personal data for direct marketing purposes;
• to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
• to ask us to correct or update any personal data which is inaccurate;
• to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to process it;
• to ask us to temporarily stop using your data if you don’t believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
• not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.

If you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way we use your personal data (or any questions about this privacy policy), you can contact us by email at marketing@pentewan.co.uk, by telephone 01726 843 485 or by post, Pentewan Sands Holiday Park, Pentewan, St Austell PL26 6BT.

We sometimes receive requests from media outlets to film or photograph on our park. We also undertake our own promotional filming and photography. Every effort is made to ensure filming does not intrude into or affect any activity and that it is clear to guests that filming/ photography is taking place. We also share images/videos in our promotional materials that are provided by visitors, with their permission.

We will ask your permission to use your image or photos/videos you have taken for promotional purposes and will assume this permission is ongoing until informed otherwise. If you wish to be removed from marketing materials, please contact us directly with the information and we will do our best to facilitate your request. If the image appears in printed materials, it may take longer to remove from publication.

Under GDPR guidance, a photograph of a person or persons who are identifiable (i.e. you can clearly see their face and therefore identify them) constitutes personal data. Anonymous shots where no individual faces are distinguishable fall outside the GDPR scope. To protect the identities of our guests, we ensure that no faces are visible in the images used or shared unless consent is given by those photographed for their faces to be used. In the event that faces are fully visible in any materials, permission will be sought prior to the use of your image in marketing materials. When any consent is given, we will assume this consent is ongoing until informed otherwise. Consent can be withdrawn at any time by contacting us directly.

In the event of an image without a visible or recognisable face in the images (e.g the photo is of an indistinguishable crowd or the backs of heads) we may use this image for marketing purposes, and we will, where possible, ask permission to use your image. If you wish to be removed from marketing materials, or have an image removed that you have taken, please contact us directly with the information and we will facilitate your request. If the image appears in printed materials, it may take longer to remove from publication, but please be assured that it will be removed as soon as we are able.

We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs unknown to us, and we are unable to make any financial award or payment of any kind.

We do not sell, trade or otherwise transfer information to third-parties other than those trusted to assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential.

Where you have stayed with us, we may send you periodic marketing emails or targeted ads after your departure, with the option to opt out and unsubscribe from any marketing materials at any time. Our emails and communications may include news, offers and information relevant to our holiday park and facilities. We may also send you printed materials via post, including our brochure. You can unsubscribe to these marketing communications at any time by contacting us direction by phone or email.

When subscribing to our online newsletter, your name and email will be transferred to our e-newsletter provider (Mailchimp). Your details will be securely stored on their server and you may unsubscribe at any time, at which your details will be deleted.

We sometimes use our guest's images online and in print marketing. We will always ask for permission before using these images, and if you change your mind at any time please contact us to cease using them. We may also take photos and videos on the holiday park and around our facilities for marketing promotion. We will always do our very best to obtain permissions for anyone in the images and videos, or blur/cut out any faces. or identifying features. If you see a photo of video that you have been included in and wish not to be, please contact us to remove it.

When completing a website enquiry form or brochure request form via our website or by telephone, your details will be added to our database and we may use your details to send you a copy of our brochure and/or email marketing unless you tell us otherwise. We will always give you the option to op-out and unsubscribe, and if you have difficulty with this process please contact us.

When completing a form or emailing us with an enquiry, we will use your contact details solely for the purpose of responding to your query. Your email will then be deleted from our server.

We may make changes to this policy from time to time. If we make any significant changes to this policy that impact the way in which your personal data is treated, we will post the changes on this page or, where we feel that the changes are really significant, we may contact you directly. Changes will apply from the time we post them (either here on our website or when we contact you). This policy was last changed in February 2026.